Can technology revolutionize the way we manage human resources in the hospitality industry? In an era where digital transformation is reshaping businesses, how do Electronic Human Resource Management (E-HRM) practices influence employee commitment in five-star hotels in Amman, Jordan?

This article explores how Electronic Human Resource Management (E-HRM) practices impact employee commitment in five-star hotels in Amman, Jordan. It draws from the research titled “Impact of Electronic Human Resources Management Practices on Employee Commitment in Five-Star Hotels in Amman-Jordan,” conducted by MOHAMMAD HERBAWI‏, DBA, a graduate of “IBAS” International Business School of Switzerland, highlighting how E-HRM practices enhance employee satisfaction, productivity, and organizational performance in the hospitality industry.

The Role of Electronic Human Resource Management in Hotels

Electronic Human Resource Management (E-HRM) refers to the use of technology to manage HR processes such as recruitment, training, performance appraisal, and communication. In the context of five-star hotels, E-HRM Practices in Hotels can streamline operations, reduce costs, and enhance employee engagement.

Key aspects of E-HRM include:

• E-Recruitment: Using online platforms to attract and hire talent.
• E-Training: Providing digital training materials to enhance employee skills.
• E-Performance Appraisal: Using technology to evaluate employee performance.
• E-Communication: Facilitating seamless communication between employees and management.

As MOHAMMAD HERBAWI‏ explains, “The use of electronic human resources has a favourable impact on employee commitment by increasing staff productivity and the efficiency of hotels, giving human resources in the hotels a significant role” (MOHAMMAD, 2024).

The Impact of E-HRM on Employee Commitment

Employee commitment is a critical factor in the success of any organization, particularly in the hospitality industry. E-HRM Practices in Hotels can significantly enhance employee commitment by improving job satisfaction, providing growth opportunities, and fostering a positive work environment.

Key benefits of E-HRM for employee commitment include:

• Increased Job Satisfaction: Self-service portals and performance feedback systems make employees feel valued and supported.
• Improved Efficiency: Streamlined processes reduce administrative burdens, allowing employees to focus on their core responsibilities.
• Enhanced Communication: Digital communication tools facilitate better collaboration and information sharing.

According to MOHAMMAD HERBAWI, “E-HRM practices help employees of five-star hotels be more satisfied with their jobs. Self-service portals, performance feedback systems, and training materials are all resources that increase job satisfaction and raise levels of commitment” (MOHAMMAD, 2024).

E-HRM Practices in Five-Star Hotels

Five-star hotels in Amman have increasingly adopted E-HRM Practices in Hotels to stay competitive and meet the evolving needs of their workforce. These practices not only improve operational efficiency but also contribute to a more engaged and committed workforce.

As MOHAMMAD HERBAWI notes, “Electronic Human Resource Management lowers expenses and enhances processes to make operations and functions more quickly” (MOHAMMAD, 2024).

The Role of E-Communication in Employee Commitment

Effective communication is essential for building trust and commitment among employees. E-communication tools, such as instant messaging platforms and employee portals, play a crucial role in fostering collaboration and transparency within organizations.

Key benefits of E-Communication include:

• Improved Collaboration: Employees can easily share information and collaborate on projects.
• Enhanced Transparency: Clear and consistent communication builds trust between employees and management.
• Increased Engagement: Regular updates and feedback keep employees informed and engaged.

According to MOHAMMAD HERBAWI, “Human resource e-communication is a significant factor in this study. Hence, it is advised that managers of five-star hotels create conducive conditions for e-communication in order to improve the hotel’s connections and the ability for staff members to share information materials” (MOHAMMAD, 2024).

Recommendations for Enhancing E-HRM Practices

Based on the research findings, the following recommendations are proposed to enhance the impact of E-HRM Practices in Hotels on employee commitment:

1. Invest in E-Performance Appraisal Systems: Regularly evaluate employee performance to recognize achievements and provide constructive feedback.
2. Enhance E-Communication Tools: Create a supportive environment for digital communication to improve collaboration and information sharing.
3. Provide Comprehensive E-Training: Offer employees access to digital training resources to enhance their skills and career development.
4. Promote Awareness of E-HRM Benefits: Educate employees on the advantages of E-HRM to encourage adoption and engagement.

As MOHAMMAD HERBAWI concludes, “The more enhancement of using e-performance appraisal to look at how well the staff works and how committed they are, that will make employees more committed by the feeling that their accomplishments are taken into consideration” (MOHAMMAD, 2024).

Conclusion

Electronic Human Resource Management (E-HRM) practices have transformative potential in enhancing employee commitment in five-star hotels in Amman, Jordan. By adopting E-HRM Practices in Hotels, organizations can improve efficiency, reduce costs, and foster a more engaged and committed workforce. As the hospitality industry continues to evolve, the ability to leverage HR Technology will remain a critical determinant of success.

For professionals aspiring to excel in Human Resource Management, pursuing an MBA or DBA in this field is a strategic step. These programs equip you with the essential knowledge, strategic insights, and leadership skills required to manage talent effectively, foster organizational growth, and drive business success.

Join IBAS-VERN to access world-class resources, advance your career, and prepare yourself for leadership roles in the dynamic world of Human Resource Management.

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