Unit Objectives

• Identify legal and regulatory requirements that impact the area of responsibility.
• Recognize ethical and social requirements relevant to the organizational context.
• Develop policies to meet legal, regulatory, ethical, and social obligations for your area of responsibility.
• Communicate policies to stakeholders.

Learning Outcomes

• Analyze and assess the effectiveness of current quality management systems.
• Design a strategy for evaluating and improving quality systems.
• Define roles and responsibilities related to quality standards for key stakeholders.
• Successfully implement a quality management system in their organization.
• Conduct ongoing monitoring and evaluation of quality performance to identify areas for continuous improvement.