Unit Objectives

Learners will be well-equipped to become leaders and innovators in quality management. They will possess the knowledge, research skills, and critical thinking abilities to address real-world challenges in organizational quality and contribute significantly to the advancement of quality management theory and practice.

Learning Outcomes

  • Critically analyze the theoretical foundations of principles and concepts of quality management systems and their role in organizational success.
  • Develop quality management systems: quality management tools and techniques to identify, analyze, and improve processes within an organization.
  • Designing quality management systems: Quality Leadership and Change Management.
  • Transforming the organizational culture to be a customer-centric organization while designing quality management systems.
  • Develop an Integrated integrated communication plan: A well-crafted communication plan fosters understanding, builds trust, and ultimately leads to a smooth transition and seamless adoption of the new quality system.
  • Implementing quality management systems: quality planning, assurance, and control measures to ensure consistent quality throughout the product or service lifecycle.
  • Implementing quality management systems: Integrate quality management with strategic planning and decision-making within the organizational culture to achieve business sustainability and long-term success.